Privacy Policy

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This Privacy Policy explains how Greenfrscrub, operating at greenfrscrub.world and from 261 Morrin Road, St Johns, Auckland 1071, New Zealand, collects, uses, stores, and protects personal information in connection with our healthy back in the office programs, ergonomic coaching sessions, workshop deliveries, and related products and services.

1. Who We Are

Greenfrscrub provides workplace spine wellness programs including Desk Posture Starter sessions, Team Ergonomic Workshops, and Executive Spine Care Packages. For privacy enquiries, contact us at team@greenfrscrub.world or call +64273631784. We act as the data controller for personal information described in this policy unless stated otherwise.

2. Information We Collect

We collect information necessary to deliver and improve our office wellness programs:

• Identity and contact data: name, email address, phone number, company name, job title, and postal address when you book programs or submit our contact form.
• Booking and program data: preferred session dates, program tier selected, team size, workplace location, desk setup notes, and attendance records.
• Wellbeing-related information you voluntarily share during assessments, such as areas of discomfort, workstation habits, or mobility limitations, provided solely to tailor coaching content.
• Payment and invoicing data: billing address, purchase order references, and transaction records processed through secure third-party payment providers. We do not store full card numbers on our servers.
• Technical data: IP address, browser type, device identifiers, pages visited on greenfrscrub.world, referral source, and cookie identifiers as described in our Cookies Policy.
• Communications: content of emails, messages, and feedback you send to our team.

3. How We Use Your Information

We process personal information for the following purposes, based on contractual necessity, legitimate interests, consent, or legal obligation as applicable under the Privacy Act 2020 (New Zealand):

• To schedule, deliver, and follow up on healthy back in the office programs and related products you purchase.
• To customise ergonomic assessments and movement coaching to your workplace context.
• To administer accounts, process payments, issue invoices, and manage cancellations or rescheduling under our Return Policy.
• To respond to enquiries, send booking confirmations, session reminders, and post-program resource materials.
• To analyse aggregated usage of our website and improve program content, subject to anonymisation where possible.
• To comply with applicable laws, respond to lawful requests from authorities, and protect our legal rights.
• To send program updates or offers where you have opted in. You may withdraw consent at any time by contacting us.

4. Legal Bases for Processing

Where the Privacy Act 2020 or other applicable regulations require a lawful basis, we rely on: performance of a contract when delivering booked programs; legitimate interests in operating and improving our business, provided your rights are not overridden; consent for optional marketing and non-essential cookies; and legal obligation where retention or disclosure is required by law.

5. Sharing Your Information

We do not sell personal information. We may share data with:

• Service providers who assist with hosting, email delivery, payment processing, scheduling software, and analytics, bound by confidentiality agreements.
• Your employer or organisation when they sponsor a team program and require attendance or outcome summaries, only with appropriate notice.
• Professional advisers including lawyers or accountants when necessary for compliance or dispute resolution.
• Regulators or law enforcement when required by valid legal process.

Some providers may process data outside New Zealand. Where this occurs, we take reasonable steps to ensure comparable safeguards through contractual protections.

6. Data Retention

We retain personal information only as long as needed for the purposes described above. Booking records and invoices are typically kept for seven years to meet tax and accounting requirements. Assessment notes are retained for three years after your last session unless you request earlier deletion and no legal hold applies. Marketing consent records are kept until you unsubscribe plus a reasonable audit period. Website logs may be retained for up to twenty-four months.

7. Security Measures

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data we hold, including access controls, encrypted connections via HTTPS on greenfrscrub.world, and staff training on confidentiality. No method of transmission over the internet is completely secure; we encourage you to use strong passwords where accounts are provided and to notify us promptly of any suspected breach.

8. Your Rights

Under the Privacy Act 2020, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where we no longer have a lawful reason to retain it.
• Object to certain processing based on legitimate interests.
• Withdraw consent for marketing or optional processing without affecting lawfulness of prior processing.
• Lodge a complaint with the Office of the Privacy Commissioner in New Zealand if you believe we have handled your data improperly.

To exercise these rights, contact team@greenfrscrub.world. We will respond within a reasonable timeframe, generally within twenty working days.

9. Children

Our programs are designed for adult workplace audiences. We do not knowingly collect personal information from individuals under sixteen without parental or guardian consent. If you believe we have collected such information, please contact us for prompt removal.

10. Third-Party Links

Our website may link to external resources such as Google Maps embeds. Those sites have their own privacy practices. We encourage you to review their policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our programs, technology, or legal requirements. The revised version will be posted on this page with an updated date. Material changes affecting how we use your data may be communicated by email where appropriate.

12. Contact Us

Greenfrscrub, 261 Morrin Road, St Johns, Auckland 1071, New Zealand. Phone: +64273631784. Email: team@greenfrscrub.world.